Delivery and returns
The prices quoted on the product pages include statutory VAT along with other price components.
We deliver our products to countries that appear after adding the product on the shopping cart page.
Delivery of physical products is carried out through courier companies (DPD, DHL, GLS) InPost (including parcels).
The cost of shipping physical products is visible during the purchasing process after the weight and dimensions of the purchased products have been converted.
You can pay for in-store purchases in the following form:
Prepayment – directly to the bank account displayed on the order page:
Cash on delivery, that is, payable on delivery (an additional fee of PLN 5 is added)
By bank transfer or payment card via secure payment channels (mBank Platform, Przelewy24 Platform)
Shipping of digital products is free of charge. Digital products do not apply to cash on delivery.
Order lead time
Physical products are shipped subject to availability in stock and payment method within 5 business days. In exceptional cases , if the lead time is longer, we contact the buyer to inform about the delay and confirm the continued willingness to fulfill the order.
Rules for withdrawal from a distance contract
Right of withdrawal
You can cancel your purchase in accordance with the following distance contract withdrawals:
Subject to paragraphs 2 to 3 of these rules in accordance with the "Consumer Rights Act" (Journal of Laws 2014.827), the Consumer has the right to withdraw from the contract within 14 days (or more days if a longer period is specified on the offer page) from the date of taking possession of the products by the Consumer or a third party designated by him other than the carrier. When submitting a declaration of withdrawal from the contract, the Consumer does not have to state the reason.
The consumer is not entitled to withdraw from the contract if the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery. The Consumer also does not have the right to withdraw from the contract in respect of contracts for the supply of journals or periodicals, with the exception of the subscription agreement.
If the Consumer consents to the commencement of the service of providing digital content that is not stored on a tangible medium before the expiry of the deadline for withdrawal from the contract and informing the seller of the loss of the right to withdraw from the contract, the right of withdrawal expires upon the start of downloading the File.
If the order is carried out in the form of one physical shipment, the period for withdrawal from the contract expires after 14 days from the date on which the Consumer took possession of the goods or on which a third party other than the carrier and indicated by the Consumer took possession of the goods.
In the case of the purchase of many goods, which are delivered separately, the deadline for withdrawal from the contract expires after 14 days from the date on which the Consumer took possession of the last item or on which a third party other than the carrier and indicated by the Consumer took possession of the last item.
In order to exercise the right of withdrawal, the Consumer must inform the Store of his decision to withdraw from this contract by means of an unequivocal statement by e-mail to the address or by mail to:
ELVERRE POLSKA sp z o.o.
Ul. Forest 21
87-167 Goldilocks k. Toruń
As a Consumer, you can use the model withdrawal form, but this is not mandatory.
In order to meet the deadline for withdrawal from the contract, it is sufficient to send information regarding the exercise of the Consumer's right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
In the event of withdrawal from the contract, the contract shall be deemed not to have been concluded. We will refund all payments made by you, including the costs of delivering the goods (with the exception of additional costs resulting from the method of delivery chosen by you other than the cheapest usual delivery method offered by our store) immediately, and in any case no later than 14 days from the date on which we are informed by you of the decision to exercise the right of withdrawal from this contract.
We refund your payment using the same method of payment as you used, unless you expressly agree to another refund method that does not in charge you at any cost.
We may withhold a refund until we receive the payment or until proof of payment has been provided to us, which may occur first.
The Consumer is obliged to return the benefit of the Administrator or transfer it to a person authorized by the Administrator for collection immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Administrator has offered to collect the thing himself. It is sufficient to send the goods back before the expiry of the time limit.
The consumer bears only the direct costs of returning the goods. The consumer is responsible for the reduction in the value of the goods resulting from the use of it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.